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SKINSTATE · 16 — FOUNDERS · ANGELO CASTELLO
Dr. Angelo Castello

Dr. Angelo Castello.

Scientist · strategist · founder · operator

From immunology research at Cambridge and UCL published in Science, through seven years advising global luxury brands at Bain, to founding Italy's first luxury aesthetic-medicine brand and leading the FaceGym turnaround — a career that converges precisely on SKINSTATE: science, brand, clinics. Click a step to jump to that chapter.

01 — 2009–2013
University of CambridgeUCL

Scientific research — immunology.

University of Cambridge · UCL · published in Science. Data-backed rigour and intellectual curiosity as a first professional language — the roots of SKINSTATE's diagnostics-led, evidence-first model.

Industry experienceScientific researchImmunologyCompetenceData-backed, scientific rigourIntellectual curiosity
Science (AAAS) — published research
Lymph-node antigen transport schematicLymph-node antigen transport — schematic
Electron microscopy — serial section fly-through
Published data figuresPublished figures — imaging, 3D reconstruction, quantification

What it builds

Doctoral-level research across the University of Cambridge and UCL, published at the highest tier of scientific publishing — imaging and quantitative work on lymphatic antigen transport and macrophage biology: confocal microscopy, volumetric electron microscopy, 3D tissue reconstruction and statistical analysis.

Experimental discipline and the habit of asking why — carried through consulting, brand-building and clinic operations.

02 — 2013–2020
Bain & Company

Management consultant — Luxury & Fashion vertical.

Milan · London · New York. 7+ years advising personal luxury goods brands, premium retailers, high-end furniture manufacturers, department stores and hotel chains — 50+ projects across Italy, Europe, the USA and the Middle East, leading large teams with up to 15 months of continued implementation alongside clients.

Industry experienceManagement consultancyLuxuryCompetenceStrategic thinkingBusiness planning & implementation

Key projects

  • Rebranding & turnaround — European luxury hotel chain (€100m+): 12+ months post-PE-acquisition brand, positioning, guest experience, operations and CAPEX deployment.
  • Product strategy — British accessible-luxury brand (€3bn+): 18 months; collection architecture, brief-to-buy redesign, end-to-end category management.
  • Portfolio strategy — European high-end furniture group (€500m+): M&A due diligence, brand positioning, go-to-market, digital roadmap.

 

  • Brand strategy — US accessible-luxury retailer (€4bn+): repositioning of three portfolio brands; mission, identity, brand codes, retail-network optimisation.
  • Concept design, luxury hospitality — European luxury department store (€1bn+): vision and expansion strategy for entry into luxury hospitality.
  • Strategy that survives contact with implementation — the toolkit behind SKINSTATE's business plan and roll-out model.
Selected clients & brands worked with
Acne StudiosAltagammaAntonio MarrasArclineaArperB&B ItaliaBalenciagaBallantyneBallyBoscoloBottega VenetaCamera Nazionale della ModaCapvisCoachDesign HoldingDiorEleventyErgon CapitalErmanno ScervinoExaFerragamoFlosFurlaGeneral AtlanticGoogleGucciHackett LondonHarrodsHony CapitalICGInvestindustrialJimmy ChooKartellKnollLa PerlaLouis PoulsenLouis VuittonMaloMatchesMayhoolaMonclerMr & Mrs ItalyMuutoOTBPatrizia PepePaulyPepe JeansPermiraPiazza ItaliaPradaPrada GroupPronoviasQelaRoberto CavalliSaint LaurentStuart WeitzmanSézaneThe New York TimesValentino
03 — 2018–2023
SOTHERGA

Founder — cosmetic medicine.

Industry experienceFounderCosmetic medicineCompetenceEntrepreneurial spiritBrand & business buildingPartnerships

To create the first luxury brand for aesthetic medicine in Italy — committed to authentic, non-transformative beauty.

The SOTHERGA mission
Art-gallery-inspired clinics — a sense of place

Milan · Via Fatebenefratelli 26

Rome · Via Morgagni 19

The brand — four pillars

SO Authentic

Enhance individuality — never conform to a preconceived stereotype. Physical and mental health as much as beauty. Positive, inclusive, respectful.

SO Hi-Tech

More than 2/3 of revenue from lasers and technology; no single-supplier commitment — the best machines in class. Non-invasive first.

SO Expert

Vertical expertise — each doctor tied to one of five specialisms. Équipe mindset: team-work in service of the patient.

SO Artsy

Art to talk about values and lower the fear barrier — gallery-inspired clinics; patients enhanced like works of art, never changed.

SO AuthenticReal people, real editorial stories

Editorial-grade patient stories over advertising — enhancing individuality, never conforming to a stereotype. Four films, running silently on loop.

SO Hi-TechEBD — the true core

Five service areas plus skincare retail, built behind a best-in-class energy-based-device arsenal — more than half of revenue from technology, not needles.

Energy-based devices
Energy-based devices
51%share of revenue
Injectables
Injectables
33%share of revenue
Regenerative medicine
Regenerative medicine
16%share of revenue
Nutrition & psychology
Nutrition and psychology
Dermatology
Dermatology
Skincare retail
Skincare retail
Best in class — EBD arsenal · no single-supplier lock-in, the best machine per indication
SO ExpertExpertise through hyper-specialisation

A founders’ duo, a medical équipe and support staff, organised by hyper-specialisation — every doctor tied to one of five specialisms and signing their own work. Each expert is linked to the patient’s journey, guiding them and building loyalty to the équipe rather than to a single star.

Energy-based devices
signature
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Injectables
signature
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Regenerative medicine
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Nutrition & psychology
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Dermatology
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Proprietary protocols

HY-FHY
HY-FHY
Step 1
Step 1
Step 2
Step 2
Step 3
Step 3
Step 4
Step 4
Case study →

Scientific collaborations

LumenisAlmaInModeEnerMedicaLa Roche-PosaySkinCeuticalsZO Skin HealthAlumier MDNeauviaGaldermaIBSA
SO ArtsyArt as a communication tool

Art to carry the brand’s values and lower the fear barrier — gallery-curated clinics and editorial-grade content across every touch point. Patients enhanced like works of art, never changed.

Building demand

Editorial-grade storytelling over advertising — a macro-to-micro creators programme giving unfiltered visibility of real treatments.

Original content creation — magazine, editorial, journal, photo & video
Press coverage

Selected editorial — Vogue, Vanity Fair, Elle, Corriere della Sera, L’Officiel, Harper’s Bazaar, iO Donna and more.

Vanity Fair

“I migliori prodotti per la skincare post intervento”

13.12.2021
iO donna

“Back to office: i trattamenti medico estetici perfetti per il rientro in ufficio”

07.09.2021
L’Officiel

“Come eliminare le macchie della pelle”

27.09.2021
Il Messaggero

“Melanoma, l’esperto: fondamentale la diagnosi precoce, l’80% si salva”

16.05.2021
Corriere della Sera

“Medicina estetica viso uomo 2021: i trattamenti più richiesti”

25.08.2021
Elle

“Coccole di bellezza per il corpo in gravidanza e dopo il parto”

26.11.2021
L’Officiel

“Sotherga, l’arte della bellezza a Milano”

22.06.2021
Vanity Fair

“Missione pelle perfetta: sai cos’è la medical skincare?”

12.07.2021
Vanity Fair

“I migliori trattamenti medicali e skincare routine per le over 50”

03.06.2021
Elle

“Tempo di restyling dalla testa ai piedi, nel nome del selflove”

30.11.2021
Elle

“Riportare la pelle del viso in uno stato di puro benessere”

21.07.2021
L’Officiel

“5 trattamenti Sotherga da provare prima dell’estate”

27.07.2021
Elle

“Il trattamento viso consigliato per un effetto anti-age naturale dopo i 55 anni”

04.12.2021
Vogue

“Basta un filler, e alle occhiaie si può dire bye-bye”

07.02.2022
Il Sole 24 Ore

“Prendersi cura di sé circondati dalla bellezza”

18.01.2022
Bazaar

“Come rimuovere e trattare le macchie della pelle dopo le vacanze”

07.09.2021
Elle

“Tutti i segreti copia e incolla per minimizzare i pori dilatati della pelle”

27.06.2021
Corriere della Sera

“Una pioggia di micro-massaggi e i glutei tornano tonici”

15.06.2021
Elle

“Fisico scolpito e una self confidence che fa bene al cuore”

26.07.2021
Vanity Fair

“Avete esagerato con il sole nel weekend? Soluzioni per lenire e idratare la pelle”

13.06.2021
Elle

“Voce del verbo prevenire”

23.11.2021
Elle

“La vostra pelle è stata danneggiata dal trucco occlusivo e pesante”

31.08.2021
Elle

“Fisico slanciato, leggero e tonico dopo i 60: guida all’uso”

29.06.2021
Vanity Fair

“Una cicatrice racconta che hai vinto una battaglia”

29.11.2021
Vogue

“Medicina estetica e centro beauty: cosa sapere prima di fare un trattamento in estate”

05.08.2020
Elle

“Consigli beauty per un fisico tonico e sodo a 50 anni”

30.09.2021
Elle

“Seno in menopausa, il parere dell’esperta”

27.06.2021
Bazaar

“I rimedi semplici per prevenire e curare le rughe del collo e décolleté”

25.04.2021
Vanity Fair

“I migliori prodotti per la skincare post intervento”

13.12.2021
iO donna

“Back to office: i trattamenti medico estetici perfetti per il rientro in ufficio”

07.09.2021
L’Officiel

“Come eliminare le macchie della pelle”

27.09.2021
Il Messaggero

“Melanoma, l’esperto: fondamentale la diagnosi precoce, l’80% si salva”

16.05.2021
Corriere della Sera

“Medicina estetica viso uomo 2021: i trattamenti più richiesti”

25.08.2021
Elle

“Coccole di bellezza per il corpo in gravidanza e dopo il parto”

26.11.2021
L’Officiel

“Sotherga, l’arte della bellezza a Milano”

22.06.2021
Vanity Fair

“Missione pelle perfetta: sai cos’è la medical skincare?”

12.07.2021
Vanity Fair

“I migliori trattamenti medicali e skincare routine per le over 50”

03.06.2021
Elle

“Tempo di restyling dalla testa ai piedi, nel nome del selflove”

30.11.2021
Elle

“Riportare la pelle del viso in uno stato di puro benessere”

21.07.2021
L’Officiel

“5 trattamenti Sotherga da provare prima dell’estate”

27.07.2021
Elle

“Il trattamento viso consigliato per un effetto anti-age naturale dopo i 55 anni”

04.12.2021
Vogue

“Basta un filler, e alle occhiaie si può dire bye-bye”

07.02.2022
Il Sole 24 Ore

“Prendersi cura di sé circondati dalla bellezza”

18.01.2022
Bazaar

“Come rimuovere e trattare le macchie della pelle dopo le vacanze”

07.09.2021
Elle

“Tutti i segreti copia e incolla per minimizzare i pori dilatati della pelle”

27.06.2021
Corriere della Sera

“Una pioggia di micro-massaggi e i glutei tornano tonici”

15.06.2021
Elle

“Fisico scolpito e una self confidence che fa bene al cuore”

26.07.2021
Vanity Fair

“Avete esagerato con il sole nel weekend? Soluzioni per lenire e idratare la pelle”

13.06.2021
Elle

“Voce del verbo prevenire”

23.11.2021
Elle

“La vostra pelle è stata danneggiata dal trucco occlusivo e pesante”

31.08.2021
Elle

“Fisico slanciato, leggero e tonico dopo i 60: guida all’uso”

29.06.2021
Vanity Fair

“Una cicatrice racconta che hai vinto una battaglia”

29.11.2021
Vogue

“Medicina estetica e centro beauty: cosa sapere prima di fare un trattamento in estate”

05.08.2020
Elle

“Consigli beauty per un fisico tonico e sodo a 50 anni”

30.09.2021
Elle

“Seno in menopausa, il parere dell’esperta”

27.06.2021
Bazaar

“I rimedi semplici per prevenire e curare le rughe del collo e décolleté”

25.04.2021
SOTHERGA — clean skincare
From service to product — medical skincare prescription

A personalised medical skincare prescription — skin diagnosis, morning & evening routines and an app-guided regimen that extends the clinic relationship into daily life.

Prescribed skincare — a curated brand formulary
zoskinceuticalslarocheposaydermalogicateoxanefillmedcellcosmetrensvrneauvianaturabissephformularocibsa
SOTHERGA — by the numbers
Revenue evolution 2019–2022 · steady growth despite COVID
€846K2019€1059K2020€2130K2021€2.6M est.H1 €1459K2022
2022 = H1 actual + H2 budget · estimated €2.6M full-year total, up from €846K in 2019. Source: internal company data.
By gender
75%25%FemaleMale
By business unit
51%33%13%Energy devicesInjectablesNutrition/skinRegenerative 2%
By age group
24%27%19%22%Up to 24 5%25–3435–4445–5455+
04 — 2023–CURRENT
FACEGYM

Founder-led PE asset — beauty services, skincare & tools.

Leading the turnaround and international expansion of the studio-born facial-fitness brand.

Industry experienceFounder-led PE assetBeauty services, skincare & toolsCompetenceTurnaroundFundraisingInternational expansionFranchiseNPD
A The strategy — path to profitability
Service and studio first
1.
Service & studio first
The studio experience is the product: put the workout, the trainers and the four walls back at the centre of the business.
Clarity and simplification
2.
Clarity & simplification
Cut the sprawl — a simplified menu, a clear brand and an operating model everyone can run.
Empowering people
3.
Empowering people
Trainers and studio teams as the growth engine — culture, incentives and standards that scale.
B Key initiatives

A more authentic & contemporary brand

Rebalance toward a more gender-neutral aesthetic, in tune with a more authentic portrait of beauty — the language of fitness expressed consistently across all touch points.

Case study →

New subscription model

£88 a month · only 2 months commitment

1 monthly workout worth £110 · 40% off boosters · 30% off additional workouts · 20% off tools + skincare.

Simplify the services menu to facilitate newness, push up-selling and enable the transition to a membership model.

Case study →

Clinical push in skincare

Refocus positioning from playful to new-pharma, building on the collagen expertise of the service proposition.

Case study →

Re-launch the iconic tool

Fully re-design the best-selling product to ensure ownership and increase gross margin by 30p.p.

De-prioritise other channels

Deprioritise wholesale and digital channels to preserve resources while focusing on studio expansion both in domestic and international markets.

UGC-first marketing

  • Pivot to a viral content strategy
  • Shift to a social, UGC-first approach vs hi-fi productions
  • Tap into fitness & wellbeing communities
  • Re-focus on customer retention vs acquisition
Case study →

New studio blueprint for DOS & franchise roll-out

  • Re-design the customer journey
  • Double service productivity
  • Drive customer self-service
  • Improve back-of-house space for staff
  • Elevate brand expression
  • Codify the blueprint for franchising partners
Case study →
C The scorecard
25%
Service-sales CAGR

Like-for-like organic growth of service in studios over the last 2 years, despite the introduction of membership more than offsetting any price adjustments.

+10p.p.
Studio GM

Smart service innovation shifting to boosters with no consumables, bringing service GM above 90%.

−20%
Studio CAPEX

Reduction in cost per new studio opening in the US despite 3 years of high inflation.

60%
Membership UK adoption

45% adoption in the US, with 50% retention after 12 months.

×4
4-wall studio EBITDA

EBITDA in the high-20s% across studios in both the UK and US, proving the unit economics of the model.

+60p.p.
eNPS

Team engagement lifted markedly through the turnaround.

+30–35p.p.
Booster rate in UK

+20–25p.p. increase in booster rate; adoption in the US was already higher.

−60%
Central OPEX

−62% in HQ headcount and over 60% reduction in marketing spend.

−93%
EBITDA-loss reduction

Group EBITDA shy of breakeven within 21 months of joining; positive EBITDA forecast for the current FY normalising growth investments.

+33
Locations signed

From 13 to 46: 3 US DOS opening by end of FY, 25 in India (first 4 in Mumbai), first 5 UK franchise sites signed with the first opening by year end, and +15 more in the pipeline toward a total of 30.

Why it matters for SKINSTATE

Live proof of the exact muscles SKINSTATE needs: turning a premium studio concept profitable, codifying a repeatable site blueprint, building membership economics, and scaling through DOS and franchise.

Premium studio concepts create brand equity — the architecture SKINSTATE retains within a single business across clinics, prescription and skincare.

D Studio pipeline — Dec 2025 → Jan 2027

Positioned roughly by opening month. Number = chairs. Direct = corporate-owned; all others are franchise partners. Click Silver Lake for photos.

202520262027
DecJanFebMarAprMayJunJulAugSepOctNovDecJan
Corporate-ownedDirect · USA
Los AngelesSilver Lake8▤ photos
Los AngelesStudio City10▤ photos
New YorkTriBeCa10▤ photos
UK franchisingFranchise
CambridgeGran Arcade9▤ photos
LondonBroadgate9▤ photos
ManchesterSelfridges Trafford3
LondonRichmond8▤ photos
ManchesterKing’s Street5+7▤ photos
LondonCanary Wharf9
LeedsVictoria Gate10▤ photos
LiverpoolLiverpool One6▤ photos
LondonFitzrovia / Victoria / Islington / Belgravia / Covent Garden / Wimbledon / HampsteadTBD
SolihullTouchwoodTBD
CardiffSt. DavidsTBD
LondonMarylebone / George StTBD
India franchisingFranchise
MumbaiKemps4▤ photos
MumbaiJio World Plaza3▤ photos
DelhiMall of India5–7▤ photos
DelhiJio World Drive7▤ photos
HyderabadGVK Lake / Junction Shore7▤ photos
KolkataPark Street5
Italy franchisingFranchise
MilanVia Meravigli8▤ photos
Direct (corporate-owned)Franchisenumber = chairs

© 2026 SKINSTATE · imagery & content from “Angelo — Past Work” (private deck; videos available in the original) · strictly private & confidential — for discussion only

SOTHERGA · PROPRIETARY PROTOCOL

HY-FHY — the flagship proprietary protocol

Three technologies sequenced into a single programme — hydro dermabrasion, fractionated laser and hyaluronic acid — codified end-to-end from the first VISIA scan to the final check-up. A protocol only SOTHERGA could deliver, and a competitive differentiator for the clinic.

The name — three technologies in sequence
HY · HYDRO DERMABRASION

Prepares the skin for the laser — removing the superficial layer of dead cells and cleansing in depth.

F · FRACTIONATED LASER

A non-ablative fractional laser (Fraxel) creates micro thermal channels that stimulate the skin’s regeneration.

HY · HYALURONIC ACID

The micro channels allow deep absorption of hyaluronic acid — an effective needle-free biorevitalisation, completed by a ZO Obagi home-care kit.

The protocol — codified over ten weeks

VISIA photographic analysis of the starting point → skin preparation (HydraFacial in SOTHERGA + ZO Obagi at home) → Fraxel → needle-free biorevitalisation with hyaluronic acid (Skinko · IBSA) → final VISIA check-up.

One full cycle — the result
BEFORE — VISIA BASELINE
AFTER — VISIA FINAL
IN TREATMENT
The patient collateral

Every step codified and handed to the patient — the seasonal flyer, the personal care plan, the step sheets and the home-care products.

In the press — autumn 2020
Bazaar

“Cos’è il trattamento HY-FHY per curare la pelle e perchè sta diventando sempre più richiesto”

12.10.2020
Corriere della Sera

“Macchie del viso come eliminarle? Ecco il nuovo trattamento tecnologico”

05.10.2020
Amica

“Macchie solari e acne: la soluzione è il metodo Hy-Fhy”

28.10.2020
Bazaar

“Cos’è il trattamento HY-FHY per curare la pelle e perchè sta diventando sempre più richiesto”

12.10.2020
Corriere della Sera

“Macchie del viso come eliminarle? Ecco il nuovo trattamento tecnologico”

05.10.2020
Amica

“Macchie solari e acne: la soluzione è il metodo Hy-Fhy”

28.10.2020

FACEGYM · KEY INITIATIVE

A more authentic & contemporary brand

Ten years of business pivots had left FaceGym with multiple, overlapping brand directions. The initiative edited a decade of accumulated expression back to one authentic, contemporary point of view — the language of fitness, told consistently across every touch point.

Brand evolution — a decade of pivots

Each phase of the business brought its own brand direction and expression — four lives in ten years.

2014
Launch

Innovative service proposition and third-party products.

2020
COVID pivot

Online educational content provider — and the first venture into skincare, with motion-activated formulas.

2022
Relaunch of skincare & reset

A more traditional approach vs the industry.

Flurry of launches

An overlay of campaign motifs, each telling a different story without a connecting thread.

The result — phases overlapped into a confused identity

Multiple brands and points of view accumulated over time, never edited back to a clear and contemporary personality.

Elements of value — what customers actually buy

The feeling-good effect far surpassed any other element of value for the consumer — an opportunity for emotional connection with the brand beyond attractiveness.

+51% / 46%
Therapeutic · UK / US

“Makes me feel better, is therapeutic.”

+45% / 38%
Wellbeing · UK / US

“Is good for my physical or mental wellbeing.”

+40% / 38%
Attractiveness · UK / US

“Makes me feel more attractive.”

The platform — authority in collagen science & muscle training
Collagen science

Collagen is the key to keeping skin tightened, toned and healthy. Protecting and stimulating it is best achieved through a combination of muscle training and skincare — the basis for every move, tool and product.

Muscle training

As the originators of facial fitness — buccal massage, EMS, the iconic Face Ball — the approach delivers instant mood-boosting, stress-relieving results beyond aesthetics.

Look-good
INSTANTSCULPTDE-PUFFINGCONTOURGLOWTONE
OVER TIMEDEFINED FEATURESCLEARERBRIGHTERFIRMERMORE ELASTICITY
Feel-good
INSTANTMOOD BOOSTINGGROUNDINGRELAXATIONRELEASE TENSION
OVER TIMEHIGHER ENERGYMORE MINDFULLESS STRESSBETTER SLEEP
The brand values behind the reset
ACTION

Proactive & dynamic · meaningful innovation · risk-taking & adaptable · active beauty — beauty meets wellness meets fitness.

CONFIDENCE

Authenticity · ownership · positivity · empowering others.

FEELING

Human-centric · responsive & adaptive · active listening · community care, local-first.

EXPERTISE

Skilled craftsmanship · continuous improvement · attention to detail · expert trust.

The new expression

Gender-neutral, fitness-native, authentic — one voice across studio, social, packaging and campaign.

FACEGYM · KEY INITIATIVE

New subscription model

The existing menu was difficult to self-serve and personalise. Streamlining the workout menu was the crucial first step — incentivising boosting and enabling the transition to a simple membership model.

Step 1 — simplified service offering
FROM — THE OLD MENU
TO — CHOOSE WORKOUT + ADD BOOSTERS

THE NEW BOOSTERS IN SERVICE

25%
Booster share in 2 weeks

Share of total boosters within two weeks of the new services launching.

+30–35p.p.
UK booster rate

Since the new menu’s introduction; +20–25p.p. in the US where adoption was already higher.

Step 2 — the membership

One monthly workout included, 40% off boosters, 30% off additional workouts, 20% off tools + skincare — with only a two-month commitment (£88/month UK · $116/month US).

45%
Adoption at 12 months

Across the UK and US, with 50% retention.

60%
UK adoption at 2 years

Membership became the default way to buy FaceGym.

FACEGYM · KEY INITIATIVE

Clinical push in skincare

FaceGym inherited a multi-line, multi-positioning skincare strategy — inconsistent with the brand’s positioning, its breadth of assortment and market trends. The initiative shifted to a single new-pharma positioning, leveraging credibility in collagen science while editing and repackaging the existing assortment.

Skincare market positioning

The skincare market mapped — from informal/playful to formal/classic, from natural/warm to aseptic/medical.

The repositioning — from Real Fun to New Pharma

FaceGym sat in the crowded “Real Fun” territory. The move: shift the brand down into the open “New Pharma” space.

THE ARROW MARKS THE REPOSITIONING MOVE — 1 · REAL FUN → 2 · NEW PHARMA

Editing the inherited multi-line world

A multi-line, multi-positioning assortment — edited and repackaged into one line built on collagen-science credibility, moving up from “Real Fun” into the “New Pharma” price-positioning space.

The packaging evolution

The packaging moved with the positioning — from the inherited “Real Fun” expression to the evolved “New Pharma” line.

1 · REAL FUN — THE INHERITED PACKAGING
2 · NEW PHARMA — THE EVOLVED PACKAGING

FACEGYM · KEY INITIATIVE

UGC-first marketing

A pivot to a viral, service-first content strategy: social, UGC-led storytelling instead of hi-fi productions — tapping fitness & wellbeing communities and re-focusing spend on customer retention over acquisition.

The feed — service as content
Owning the moment

THE FACE BALL IN THE WILD — UGC MOMENTS OVER MEDIA BUYS

VIRAL-FIRST

Pivot to a viral content strategy built around the service and the trainers.

UGC OVER HI-FI

Social, community-generated content replaces expensive productions.

COMMUNITIES

Tap into fitness & wellbeing communities where the brand naturally lives.

RETENTION FIRST

Re-focus marketing on customer retention vs pure acquisition.

FACEGYM · KEY INITIATIVE

New studio blueprint for DOS & franchise roll-out

Re-imagining the studio format: re-balancing space allocation in favour of service areas, with self-service front-of-house and improved back-of-house space for teams — then codifying the blueprint so franchise partners can build it anywhere.

The format shift
FROM — RETAIL-HEAVY FRONT, LOW SERVICE DENSITY
TO — SERVICE-FIRST FLOOR, SELF-SERVE FOH
JOURNEY

Re-designed customer journey, front door to chair.

PRODUCTIVITY

Double service productivity per square foot.

SELF-SERVICE

Customers check in, prestyle and shop unassisted.

TEAMS

Better back-of-house space for staff.

BRAND

Elevated brand expression in every zone.

FRANCHISE-READY

The blueprint codified for franchising partners.

The blueprint in build
The codified blueprint — store design guidelines

The full store design guideline handed to franchising partners — every zone, material and brand moment specified. Hover to pause, click any page to zoom.

Silver Lake · Los Angeles
Silver Lake